CheapTickets Reviews

I received a text from them to my booking details. could never get in to see my information. They wanted to verify to being a human. went through the process more times then I can count. Finally gave up.

DO NOT book with this site. You WILL regret it. I had a R/T flight to Budapest cancelled in 2020 due to COVID, as the Budapest airport stopped allowing inbound flights from abroad, as did America for quite a while. Cheap Tickets said no when I asked for a refund. Instead I was issued a flight credit for $565. However, I was advised that when I re-book, I'd have to pay a $300 change fee (sheer profit for them). So in essence, my flight credit should have been worth about $265. I called yesterday to inquire about booking a flight to Italy and this credit. I gave the flight details and was told that a one way ticket to Catania would be $566. Then I asked about the cost for round-trip airfare. After about 15 minutes of nothing, the rep came back on and quoted $980. Oddly enough, I was on the Cheap Tickets website, and the cost showing for R/T airfare to Catania was $878. Realistically, when both the flight credit and the change fee is factored in, the fare should have come to $613. The rep simply told me to check back later, since prices fluctuate, and I might find a better fare later on. Simply disregarding the credit and paying the fare showing on their website would have been $100 less than trying to book a flight with the credit that I am (still) owed, although they've made it quite obvious I will not be able to redeem it. Unfortunately this is the type of horrific service that you have to deal with when using this company. To anyone determined to book through them anyway, I'll go ahead and say it. Kiss you money and your patience goodbye, because you're going to lose a lot of both. Unfortunate still, I rated them 1 star, although, if possible, they deserve much lower.

Straight up thieves. Misrepresented themselves and their abilities, cancelled our tickets and stole our money. Then they play dumb when you try to escalate the issue to a superior. Avoid at all costs!

I was booking a ticket through then and it gave me the option of paying $82 for seat selection, which I did. The ticket jumped from $321 to $403, but they did not allow me to pick a seat. Then, when they emailed me the ticket, it did not say that I paid for seat selection. I called them, and they said that I didn't pay for seat selection, that was just the fare. I called the airline, and the airline told me directly that there was no indication that I had paid for seat selection. So, they charged me $82 for seat selection and I did not get to pick my seat. Nor did my receipt show that I paid it. They just bundled the fee in with the fare which gave me no recourse at all.

IF (big IF) I book through cheap tickets again, but I will NEVER pay for seat selection through them again. I'd just book the baseline fare and then go to the airline's website to pick a seat.

Learn from my mistake. Don't pay for seat selection - just purchase baseline fare and then go to the airline to pick your seat. :)

I used to use the company with great success and happiness. Now they find ways to screw the customer and you can't get a real person on the line. What a $#*!hole of a company! Never, ever use them!

They are scammers. If they say 100% refund with an insurance, you're getting it as a credit, not an actual money back. And if you book a flight ticket with credit again, you will be asked to pay twice as much. Please do not purchase on this site.

I bought insurance for a flight I had to cancel due to illness. I was provided with flight credit and then at the time of booking flights with those credits, nothing worked. The website didn't allow me to book online, when calling the customer service agent she made up some lie about how they needed to book me on the next most expensive fare, and tickets that were supposed to be 300 bucks, were now 900 so I still needed to pay the 300 for the cost of the flight.
Absolute garbage for this website. I used them for many years but will never go back to them again. Beware, don't use them!

ATTENTION. I bought my tickets, 2h later they said the airline gave them the wrong rate, then they cancelled my purchase.

THIS HAPPENED 2x in two different occasions and in different dates.

After COVID crisis, this is a NEW TACTIC TO RIP-OFF customers

Shame!!!

I bought refundable tickets with insurance. First, the email said it will take 7 to 10 business days to get the refund, then I called in 8-5-2022 and I was told 3 to 5 business days to get my refund. Today 8-12-2022 they are telling me 4 weeks.

I bought refundable tickets with insurance. First, the email said it will take 7 to 10 business days to get the refund, then I called in 8-5-2022 and I was told 3 to 5 business days to get my refund. Today 8-12-2022 they are telling me 4 weeks.